TERMS AND CONDITIONS OF USE

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY. YOUR CONTINUED USE OF THIS SITE AND RELATED SERVICES WILL INDICATE YOUR UNDERSTANDING OF THIS INFORMATION, YOUR AGREEMENT THAT YOU WILL FOLLOW ALL INSTRUCTIONS GIVEN, AND YOUR ACCEPTANCE OF THE RISKS AND TERMS OUTLINED BELOW. IF YOU DO NOT AGREE TO THESE TERMS PLEASE EXIT THIS SITE.

Cook Children's Health Care System, which includes Cook Children's Physician Network, Cook Children's Medical Center, and its medical staff, professional staff, employees, and volunteers ("Cook Children's"), now offers MyChart Online and MyChart Mobile (hereinafter collectively referred to as "MyChart System"). These Terms & Conditions outline how Cook Children's handles the information that we communicate with you over the internet and through your mobile device. These Terms & Conditions also outline your responsibilities when using the MyChart System. By using the MyChart System, you are agreeing to these Terms & Conditions.

MyChart System is a secure internet and mobile communications and information service, which Cook Children's is offering for the convenience of our patients at no cost. MyChart Online includes online access to portions of clinical and financial records of a patient or the clinical and financial records of the patient for whom an adult has Proxy Access, as those records exist in Cook Children's patient care systems, as well as online communication functions to facilitate your interactions with Cook Children's. MyChart Mobile is a secure mobile application that allows access to portions of clinical and financial records of a patient, or the clinical and financial records of the patient for whom an adult proxy has Proxy Access, from any compatible mobile phone, tablet, e-reader, or internet/wi-fi capable mobile device. Cook Children's reserves the right to deny, suspend, or revoke access to MyChart Online and/or MyChart Mobile at any time, for any reason.

MyChart System Enrollment Eligibility:

You are eligible for enrollment in the MyChart System service if you meet all of the following eligibility criteria:

  1. You are a registered patient with Cook Children's or the proxy for a registered patient of Cook Children's; and
  2. You are 18 years or older or have had the disabilities of minority legally removed, OR you are 14 years or older and your parent or legally authorized representative has authorized you to have access; and
  3. You maintain full compliance with your obligations under this Agreement and successor Agreements; and
  4. You meet other Cook Children's eligibility criteria that Cook Children's may develop at its sole and reasonable discretion.

Privacy:

Our patients' privacy is very important to us. Cook Children's uses its patient's confidential medical information in order to provide healthcare services. Please refer to the Cook Children's Notice of Privacy Practices (http://www.cookchildrens.org/about/compliance/Pages/Notice-of-Privacy-Practices.aspx) for detailed information about Cook Children's use or disclosure of protected health information to provide medical treatment, to collect payment for services provided, and to facilitate Cook Children's healthcare operations. All messages within the MyChart System that contain medical information are subject to State and Federal laws governing the security and confidentiality of medical records.

MyChart System Member Responsibilities:

By using the MyChart System, you understand that all health and health-related information contained within this Web site and/or in the mobile application is general in nature and is not a substitute for a visit with a health care professional. The information provided through this Web site and/or mobile application is not, in any way, a substitute for professional medical advice. You should consult a healthcare professional regarding the medical conditions, treatment and needs of you and your family.

Emergency Care: The MyChart System is not designed to be used in an emergency. If you or the person for whom you are a Proxy experiences a medical problem and you are uncertain of its severity, you should call your personal physician, go to the nearest hospital emergency room, or call 9-1-1 for assistance.

Access to Information: You may only use the MyChart System

  1. To access personal health care information to which you are legally entitled either as a patient or approved Proxy for another patient, or
  2. To engage in communications with Cook Children's staff that are consistent with this access and the patient's healthcare needs.

Information Accuracy: You are responsible for ensuring that all information that you provide during sign up and continued use of the MyChart System is accurate and true at the time you provide the information. Any deliberate falsification of information that you provide is a breach of this these Terms & Conditions, and Cook Children's reserves the right to revoke or suspend your access to MyChart Online and/or MyChart Mobile and to take any appropriate legal action.

Username and Password Protection: Your username and password provide access to your personal records or the records of the patient for whom you are a Proxy. You should not share this information with anyone else. Furthermore, if you believe or learn that this information has been or may have been obtained by anyone other than you, you should promptly notify Cook Children's at 682-885-1860 so that your access information may be changed.

Acceptance of Changes to Terms & Conditions: Cook Children's reserves the right to make changes to these Terms & Conditions at any time and for any reason. When you use MyChart Online and/or MyChart Mobile, you agree to all terms and conditions of the posted MyChart Agreement, which are in effect on the date that you access and use the MyChart System. If you find that the current Agreement is unacceptable to you, you must stop using the MyChart System and terminate your MyChart System enrollment immediately. You can do this by contacting Cook Children's at 682-885-1860.

System Unavailability: The MyChart System may become unavailable from time to time. Alternate means for communicating with Cook Children's and obtaining access to personal and health information includes communication by phone, mail, or personal visit to a Cook Children's office.

Electronic Communications: Physicians and the Cook Children's healthcare team may communicate electronically with patients or their Proxies only on request. Your use of the MyChart System represents your request for such communication. You must notify Cook Children's if you withdraw your approval for electronic communication. Not all healthcare providers at Cook Children's communicate with patients or their Proxies electronically. Physicians and their medical personnel may choose to respond to electronic communications from you by other means (for example, by telephone).

As a MyChart System member, you may receive electronic notices to the e-mail address(es) you provide to Cook Children's in connection with your enrollment and continued membership in the MyChart System. These notices will let you know when new information is in your MyChart System account or the account(s) for which you have Proxy Access. These notices will not include private medical information. You are responsible for keeping your email address(es) current. We will not use your e-mail address for any marketing purposes, such as eNewsletters.

Cook Children's healthcare providers may communicate with you through your MyChart System Inbox. While the notices to your email account will not include private medical information, the messages in your MyChart System Inbox may contain detailed health and medical care information. It is your responsibility to monitor the messages in your MyChart System Inbox. Additionally, Cook Children's healthcare providers are only able to respond to communications that you send through the MyChart System based on the information you provide. If you do not provide enough information, your healthcare providers may not be able to provide an accurate response. You agree that you will not hold Cook Children's liable for any loss, injury, or claims of any kind resulting from MyChart Online and/or MyChart Mobile messages that you do not read in a timely manner, or that are in response to insufficient or inaccurate information provided by you.

MyChart System communications are part of the patient's official medical record and other healthcare providers may read the communications.

You agree that you will use the electronic communication privileges of the MyChart System in a courteous, respectful, efficient and informative manner, and that you understand that this service is not for social dialogue. You are responsible for all information you send to the MyChart System. You may not post or transmit any information that is illegal, threatening, libelous, defamatory, obscene, ethnically or racially offensive or discriminatory, profane, invades the privacy of another person or any other information or materials that constitute a crime, give rise to a civil action or otherwise violate any law or confidentiality agreement. Cook Children's reserves the right to refuse to post any such message, to revoke or suspend your access to MyChart Online and/or MyChart Mobile, and/or to take any appropriate legal action related to any inappropriate use of the MyChart System or the information it contains.

Cook Children's Responsibilities:

MyChart System Services: Cook Children's will support, change or improve its MyChart Online and/or MyChart Mobile service as it deems necessary to meet the needs of its patients, Cook Children's, or to comply with applicable laws and regulations. Although Cook Children's intends to offer the MyChart System services 24 hours per day, 7 days per week, 365 days per year, there will be times when MyChart Online and/or MyChart Mobile becomes unavailable due to necessary maintenance, system changes or a technical malfunction. Cook Children's will employ commercially reasonable practices to maintain the MyChart System service availability. Cook Children's will provide support services to assist you in your use of the MyChart System. Please use the contact information provided on MyChart Online or MyChart Mobile to contact these services or call 682-885-1860 if either MyChart Online and/or MyChart Mobile is unavailable.

Information Security: Cook Children's employs and will continue to employ industry standard methods to protect the confidentiality and security of its patient's personal information and to meet applicable State and Federal regulations related to privacy and information security, including the Health Information Portability and Accountability Act (HIPAA). However, because of the risks outlined in these Terms & Conditions of Use, Cook Children's cannot guarantee the security and confidentiality of web-based communications, and will not be liable for improper disclosure of confidential information that is not caused by Cook Children's intentional misconduct.

Fees for the MyChart System Service: Cook Children's is offering the MyChart System services at no cost to all MyChart Members. In the event that Cook Children's elects to charge a fee in the future for all or portions of the MyChart System service, or to offer new MyChart services for which payments are required, it will notify you. Cook Children's will not charge any fee for MyChart Online or MyChart Mobile services without your prior consent. In the event you are using a MyChart service that becomes subject to fee requirements and you do not agree to pay the fee, that portion of your MyChart service will be terminated by Cook Children's on the date such fee would have been due.

Information Accuracy: Cook Children's will engage in commercially reasonable efforts to accurately collect, store and display through MyChart Online and MyChart Mobile data that is collected from or about you, the patient, or the Proxy in the course of your relationship with Cook Children's. Cook Children's will also make reasonable efforts to correct erroneous data on file when notified of the error. Cook Children's does not and cannot guarantee that all information collected from or about you, the patient, or the Proxy in the course of your relationship with Cook Children's is true and correct, and by accepting these Terms & Conditions you acknowledge and accept that errors related to your personal data may occur.

Member Acknowledgement and Agreement

I UNDERSTAND THAT COOK CHILDREN'S TAKES NO RESPONSIBILITY FOR AND DISCLAIMS ANY AND ALL LIABILITY ARISING FROM ANY INACCURACIES OR DEFECTS IN SOFTWARE, COMMUNICATION LINES, VIRTUAL PRIVATE NETWORK, THE INTERNET OR MY INTERNET SERVICE PROVIDER (ISP), ACCESS SYSTEM, COMPUTER HARDWARE OR SOFTWARE, OR ANY OTHER SERVICE OR DEVICE THAT I USE TO ACCESS THE MYCHART SYSTEM.

I acknowledge that I have read and fully understand the information provided in this form. I understand the risks associated with using electronic systems to contact and receive information from Cook Children's. I agree to the terms listed above, in addition to the terms and conditions of the cookchildrens.org Terms of Use (http://www.cookchildrens.org/about/compliance/Pages/Legal-Information.aspx) and Notice of Privacy Practices (http://www.cookchildrens.org/about/compliance/Pages/Notice-of-Privacy-Practices.aspx). In addition, I agree to the instructions outlined here, as well as any other instructions or that any Cook Children's representatives may create pertaining to electronic communications between Cook Children's and its patients or their proxies. I understand that Cook Children's may discontinue this service at any time. Any questions I may have had have been answered.